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MIOBUK

Shipping Information

Every MIOBUK begins its journey with the same care that goes into its creation. Every order is carefully prepared, checked and packaged before being handed over to the courier. Our aim is to offer a shopping experience that reflects the quality and care that characterise every MIOBUK product.

1. Order preparation

Orders are usually prepared and handed over to the courier within 1–3 working days of payment confirmation. Orders received at the weekend or on public holidays are processed from the next working day.

During periods of high demand, such as when new collections are launched, limited editions are released or during festive periods, preparation times may vary. Should any significant delays occur, the Customer will be informed as soon as possible.

Preparation times are separate from the transport and delivery times set out in the following section.

2. Estimated delivery times

Once the parcel has been handed over to the courier, the estimated average delivery times are as follows:

Italy
1–5 working days
European Union
1–7 working days
Non-EU countries
may vary depending on the destination and customs procedures

The delivery times shown are purely estimated and are calculated from the moment the courier takes charge of the parcel. Actual delivery times may vary depending on the destination, the courier’s operational conditions, public holidays, customs procedures and any circumstances beyond the control of Ghost Collection S.r.l.

3. Delivery charges

Delivery costs are calculated based on the destination country and are displayed during the checkout process. The following rates currently apply:

Italy
€8.00 · free on orders of €89 or more
European Union
€15.00 · free on orders of €129 or more
The United Kingdom and Switzerland
€16.00 · free on orders of €129 or more
Rest of Europe
€26.00 · free on orders of €129 or more
Rest of the world
from €28.00, depending on destination and weight

Free delivery applies automatically to orders of €89 or more in Italy and €129 or more in Europe, including the United Kingdom and Switzerland, calculated on the value of the products excluding any discounts. Free delivery is not available for the rest of the world.

For some Italian destinations, the cost varies due to the surcharges applied by the courier:

Islands in the Gulf of Naples
Capri, Anacapri, Ischia, Procida and the municipalities on the island of Ischia
€15.00
The smaller islands, the Venice Lagoon, Livigno and Campione d’Italia
The Egadi Islands, the Pelagie Islands, the Aeolian Islands, Pantelleria, the Tuscan Archipelago, Giglio Island, Ponza, Carloforte, Sant’Antioco, La Maddalena
€28.00

For international shipments, FedEx charges a surcharge for remote or hard-to-reach areas, such as certain islands and mountainous or rural areas:

Remote areas
for example, the Canary Islands, Madeira, the Azores, the Faroe Islands, the northern territories of Canada and Scandinavia
€35.00 or €45.00, depending on the area

The surcharge is calculated automatically based on the delivery postcode, using the official list updated by FedEx, and applies even when delivery is free of charge.

The applicable cost is always shown during the checkout process, before payment. For destinations not covered by our couriers, or for orders weighing more than 5 kg, the checkout does not display an automatic rate: please email us at support@miobuk.it and we’ll draw up a bespoke quote.

4. Parcel tracking

As soon as the order has been handed over to the courier, the Customer will receive a confirmation email containing, where available, the parcel’s tracking number. It may take a few hours for the tracking information to be updated and displayed on the courier’s system.

5. Customs duties and taxes

For orders destined for countries outside the European Union, customs duties, import taxes, clearance charges or other costs may apply in accordance with the legislation of the country of destination.

Unless otherwise stated at the checkout, these costs are not included in the product price or the delivery charges and are payable by the recipient. The Customer is responsible for checking whether any charges apply in the country of destination.

Please note that any delays caused by customs checks are not the responsibility of MIOBUK, and that product prices on non-EU websites may be shown exclusive of local taxes or import VAT.

6. Delays in delivery

MIOBUK uses selected couriers to ensure a reliable delivery service. However, delivery times may occasionally be delayed due to circumstances beyond our control, including:

  • adverse weather conditions;
  • periods of high shipment volumes;
  • customs controls and procedures;
  • strikes;
  • logistical or operational problems on the part of the courier;
  • disruptions to transport services;
  • events of force majeure.

The delivery dates and times indicated on the website are therefore to be regarded as indicative estimates and do not constitute a guarantee of delivery by a specific date, without prejudice to the mandatory rights granted to the Customer under applicable legislation.

7. Delivery address

The Customer is responsible for ensuring that the delivery address provided during the checkout process is correct and complete.

If a consignment cannot be delivered or is returned to MIOBUK due to, for example:

  • incorrect or incomplete address;
  • recipient cannot be traced;
  • failure to collect the parcel within the time limit set by the courier;
  • refusal to accept delivery;

Any costs incurred in connection with the return or a new dispatch may be charged to the Customer, to the extent permitted by applicable legislation.

8. Damaged parcels

If the parcel is delivered with obvious signs of damage, we advise the Customer to:

  • check the condition of the packaging on delivery;
  • accept the consignment subject to reservation, where applicable and possible;
  • take photographs of the outer packaging, the dispatch label, the inner packaging and the product;
  • Please contact Customer Services without delay, attaching any photographic evidence you have.

This information will enable us to assess the situation more quickly and, where necessary, deal with the matter with the courier. Acceptance of the delivery without reservation does not affect the Customer’s mandatory rights under the applicable legislation.

9. Delivery to a secure location

Should the Customer directly authorise the courier to leave the parcel at a secure location, with a neighbour, at reception or at any other location specified by the Customer, delivery will be made in accordance with the terms and conditions set out by the delivery service and the courier. In any event, the Customer’s mandatory rights under applicable legislation remain unaffected.

10. Our couriers

For its deliveries, MIOBUK works with couriers selected on the basis of the destination and logistical requirements. Currently, the following couriers may be used, by way of example:

  • GLS for deliveries within Italy;
  • FedEx for international shipments.

MIOBUK reserves the right to use other couriers or logistics operators of equivalent reliability should this be necessary for logistical, organisational or destination-related reasons. The courier actually appointed will be indicated, where available, in the dispatch notification.

11. Support

If you have any questions regarding your delivery or require assistance, please contact our Customer Services team:

Ghost Collection S.r.l.
16 Via F. Baracca
24060 San Paolo d’Argon (BG) — Italy
VAT No.: 04898270162
Email: support@miobuk.it
Certified email address (P.E.C.): ghostcollectionsrl@legalmail.it

We will do everything we can to assist you and to ensure that your MIOBUK arrives safely and as quickly as reasonably possible.

Version dated 27 October 2026

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