Domande frequenti

You can purchase MIOBUK products directly from this website by following the purchase procedure and completing payment. Where available, you can order by creating an account or by proceeding as a guest.

Yes. Where available, you can also place an order without creating a personal account, by proceeding as a guest.

Available methods are indicated during checkout. They may include credit and debit cards, PayPal, Nexi, Apple Pay and Google Pay.

Unless otherwise stated, the prices published on the website include applicable VAT. Any shipping costs and customs duties are indicated separately.

Orders are generally prepared and handed over to the courier within 1–3 working days of payment confirmation. During periods of high demand, new collection launches, Limited Editions or holidays, times may vary.

Approximately 1–5 working days in Italy and 1–7 working days in the European Union, starting from collection by the courier. For non-EU countries, delivery times vary depending on the destination and customs procedures.

Shipping costs are calculated based on the destination country and are displayed during the checkout process. The following rates currently apply: €8.90 for Italy and €14.90 for the European Union; for non-EU countries, the cost is calculated at checkout. Any free shipping promotions are clearly indicated on the website.

When your order is handed over to the courier, you will receive an email containing, where available, the tracking number. It may take a few hours for the information to be updated.

Yes, where the service is available for the requested destination. For non-EU orders, customs duties, import taxes or other charges levied by the destination country may apply.

Unless otherwise specified during checkout, duties, import taxes and customs clearance charges are the responsibility of the recipient.

It is a special production made in limited quantities and, where applicable, identified by individual numbering and a Certificate of Authenticity.

MIOBUK Limited Editions are usually characterised by an individual numbering stamped on the first page of the notebook.

It is a card included in the box set that certifies the product belongs to the relative limited run. It does not constitute an appraisal, an investment guarantee or a promise of future economic appreciation.

Unless otherwise stated, the same Limited Edition is not reprinted in the same artistic and collector configuration. However, MIOBUK may in future develop new collections or interpretations dedicated to the same theme or narrative universe.

It is an artistic process applied to the page edges that features in numerous MIOBUK collections. Due to the nature of the process, slight variations in alignment, colour or print intensity may occur.

Materials, printing and special finishes may show slight variations from one item to another. These differences fall within the normal quality standards of the product.

Store it in a dry, well-ventilated area, away from direct sunlight, heat sources and moisture. When not in use, it is best to store it on a flat surface.

Use exclusively a soft cloth, either dry or slightly damp. Avoid solvents, alcohol, aggressive detergents, abrasive products and rough sponges.

Minor marks on the cover, slight variations in the finishes, minor edge wear and the natural softening of the binding may occur with use and are considered normal wear and tear of the product. Any anomalies are assessed on a case-by-case basis.

It is an accessory designed to display the notebook in an open position and showcase its Ghost Technology™. Its use is primarily for display purposes.

Yes. Continuous or prolonged use may progressively alter the natural opening of the notebook and cause permanent warping of the cover, spine or book block. For this reason, it should only be applied once the notebook is completed.

Use the MIOBUK Ring™ only during the desired exposure periods and then store the notebook in a closed position on a flat surface.

If you made your purchase as a consumer, you can exercise your right of withdrawal within 14 days of delivery, in accordance with the conditions set out by the applicable regulations. All the details are on the page Returns & Exchanges.

Unless otherwise stated or provided for by law, the direct costs of returning goods for the exercise of the right of withdrawal shall be borne by the Customer. In the event of a defective, damaged or incorrect product, the return handling costs shall be borne by us.

Upon receipt and verification of the returned product, the refund is issued in accordance with the terms laid down by applicable law and, unless otherwise agreed, using the same payment method used for the purchase.

MIOBUK does not normally carry out direct exchanges. If applicable, you can exercise your right of withdrawal and subsequently place a new order. For defective or non-conforming products, the protections provided by law shall apply.

Contact Customer Services as soon as possible and send, if you can, photographs of the product, the outer packaging and the inner packaging. This will allow us to assess the situation quickly and handle the claim with the courier.

It is advisable to keep it and use it to protect the product in the event of a return. Its absence or damage does not automatically result in the rejection of the return.

Yes. The card details are encrypted and sent directly to the payment processor: they do not pass through our systems and are not stored by us.

You can write to Customer Services at support@miobuk.it. Ghost Collection S.r.l. can also be contacted via certified email (PEC) at ghostcollectionsrl@legalmail.it.

Contact Customer Services as soon as possible, providing your order number and attaching photographs of the product received, if possible. We will look into the matter and advise you of the most appropriate solution.