{"id":43,"date":"2026-07-02T13:00:42","date_gmt":"2026-07-02T13:00:42","guid":{"rendered":"https:\/\/miobuk.it\/faq\/"},"modified":"2026-08-31T14:49:58","modified_gmt":"2026-08-31T14:49:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/miobuk.it\/en\/faq\/","title":{"rendered":"Domande frequenti"},"content":{"rendered":"<div class=\"mb-legal-hero\" data-hero=\"faq\">\n  <div class=\"mb-eyebrow\">MIOBUK<\/div>\n  <h1 class=\"mb-shop-hero-title\">Domande frequenti<\/h1>\n<\/div>\n\n\n\n<div class=\"mb-sec mb-legal-content\" style=\"padding-top:24px;padding-bottom:80px;margin:0 auto\">\n\n<div class=\"mb-faq-cat\">\n<h3>Orders &amp; Purchases<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How can I buy a MIOBUK?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>You can purchase MIOBUK products directly from this website by following the purchase procedure and completing payment. Where available, you can order by creating an account or by proceeding as a guest.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Can I buy without creating an account?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Yes. Where available, you can also place an order without creating a personal account, by proceeding as a guest.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Which payment methods are available?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Available methods are indicated during checkout. They may include credit and debit cards, PayPal, Nexi, Apple Pay and Google Pay.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Do the prices include VAT?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Unless otherwise stated, the prices published on the website include applicable VAT. Any shipping costs and customs duties are indicated separately.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>Shipping<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How long does it take to prepare an order?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Gli ordini vengono generalmente preparati e affidati al corriere entro 1\u20133 giorni lavorativi dalla conferma del pagamento. Durante i periodi di elevata richiesta, i lanci di nuove collezioni, le Edizioni Limitate o le festivit\u00e0 i tempi possono variare.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How long does delivery take?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Indicativamente 1\u20135 giorni lavorativi in Italia e 1\u20137 giorni lavorativi nell&#8217;Unione Europea, a partire dalla presa in carico da parte del corriere. Per i Paesi extra UE i tempi variano in base alla destinazione e alle procedure doganali.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">What are the delivery charges?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Le spese sono calcolate in base al Paese di destinazione e mostrate durante il checkout, prima del pagamento. Eventuali promozioni di spedizione gratuita sono indicate sul sito e applicate automaticamente.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How can I track my shipment?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>When your order is handed over to the courier, you will receive an email containing, where available, the tracking number. It may take a few hours for the information to be updated.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Do you also ship outside the European Union?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Yes, where the service is available for the requested destination. For non-EU orders, customs duties, import taxes or other charges levied by the destination country may apply.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Who pays any customs duties?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Unless otherwise specified during checkout, duties, import taxes and customs clearance charges are the responsibility of the recipient.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>Limited Editions &amp; Authenticity<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">What does Limited Edition mean?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>It is a special production made in limited quantities and, where applicable, identified by individual numbering and a Certificate of Authenticity.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Is each item numbered?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Le Edizioni Limitate MIOBUK sono normalmente caratterizzate da una numerazione individuale.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">What is the Certificate of Authenticity?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>\u00c8 una card che attesta l&#8217;appartenenza del prodotto alla relativa produzione limitata. Non costituisce una perizia, una garanzia di investimento o una promessa di rivalutazione economica futura.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Will a Limited Edition be reprinted?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Unless otherwise stated, the same Limited Edition is not reprinted in the same artistic and collector configuration. However, MIOBUK may in future develop new collections or interpretations dedicated to the same theme or narrative universe.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>Product &amp; Materials<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Che cos&#8217;\u00e8 la Ghost Technology\u00ae?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>It is an artistic process applied to the page edges that features in numerous MIOBUK collections. Due to the nature of the process, slight variations in alignment, colour or print intensity may occur.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Why might there be small differences between two MIOBUKs from the same collection?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Materials, printing and special finishes may show slight variations from one item to another. These differences fall within the normal quality standards of the product.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How should I store my MIOBUK?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Store it in a dry, well-ventilated area, away from direct sunlight, heat sources and moisture. When not in use, it is best to store it on a flat surface.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How can I clean the cover?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Use exclusively a soft cloth, either dry or slightly damp. Avoid solvents, alcohol, aggressive detergents, abrasive products and rough sponges.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Is normal wear and tear considered a defect?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Minor marks on the cover, slight variations in the finishes, minor edge wear and the natural softening of the binding may occur with use and are considered normal wear and tear of the product. Any anomalies are assessed on a case-by-case basis.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>MIOBUK Ring<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Che cos&#8217;\u00e8 il MIOBUK Ring?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>\u00c8 un accessorio progettato per esporre il notebook in posizione aperta e valorizzarne la Ghost Technology\u00ae. Il suo utilizzo \u00e8 principalmente espositivo.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Il MIOBUK Ring pu\u00f2 modificare la forma del notebook?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>S\u00ec. Un utilizzo continuativo o prolungato pu\u00f2 modificare progressivamente l&#8217;apertura naturale del notebook e determinare una curvatura permanente della copertina, del dorso o del blocco libro.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How can I preserve the original shape of my MIOBUK?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Utilizza il MIOBUK Ring durante i soli periodi di esposizione desiderati e riponi successivamente il notebook in posizione chiusa, su una superficie piana.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>Returns, Exchanges &amp; Refunds<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Can I return my MIOBUK?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>If you made your purchase as a consumer, you can exercise your right of withdrawal within 14 days of delivery, in accordance with the conditions set out by the applicable regulations. All the details are on the page <a href=\"\/en\/returns-and-exchanges\/\">Returns &amp; Exchanges<\/a>.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How much does it cost to make a return?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Unless otherwise stated or provided for by law, the direct costs of returning goods for the exercise of the right of withdrawal shall be borne by the Customer. In the event of a defective, damaged or incorrect product, the return handling costs shall be borne by us.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How does the refund work?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Upon receipt and verification of the returned product, the refund is issued in accordance with the terms laid down by applicable law and, unless otherwise agreed, using the same payment method used for the purchase.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Can I exchange an item?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>MIOBUK does not normally carry out direct exchanges. If applicable, you can exercise your right of withdrawal and subsequently place a new order. For defective or non-conforming products, the protections provided by law shall apply.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">What should I do if the product arrives damaged?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Contact Customer Services as soon as possible and send, if you can, photographs of the product, the outer packaging and the inner packaging. This will allow us to assess the situation quickly and handle the claim with the courier.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">Do I need to keep the original packaging?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>It is advisable to keep it and use it to protect the product in the event of a return. Its absence or damage does not automatically result in the rejection of the return.<\/p><\/div>\n<\/div>\n<\/div>\n\n<div class=\"mb-faq-cat\">\n<h3>Help<\/h3>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">How can I contact MIOBUK?<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>You can write to Customer Services at <a href=\"mailto:support@miobuk.it\">support@miobuk.it<\/a>. Ghost Collection S.r.l. can also be contacted via certified email (PEC) at ghostcollectionsrl@legalmail.it.<\/p><\/div>\n<\/div>\n\n<div class=\"mb-faq-item\">\n<button class=\"mb-faq-q\" aria-expanded=\"false\">I have received a different item from the one I ordered.<span class=\"mb-faq-chev\">\u25be<\/span><\/button>\n<div class=\"mb-faq-a\"><p>Contact Customer Services as soon as possible, providing your order number and attaching photographs of the product received, if possible. We will look into the matter and advise you of the most appropriate solution.<\/p><\/div>\n<\/div>\n<\/div>\n\n<p class=\"mb-faq-note\">The answers on this page are for information purposes and should be read alongside the <a href=\"\/en\/terms-conditions\/\">Terms &amp; Conditions<\/a>, everyone <a href=\"\/en\/spedizioni\/\">Shipping Information<\/a>, on page <a href=\"\/en\/returns-and-exchanges\/\">Returns &amp; Exchanges<\/a>, to the\u2019<a href=\"\/en\/privacy\/\">Privacy Statement<\/a> and then <a href=\"\/en\/cookies\/\">Cookie Policy<\/a>. In the event of any inconsistency, the provisions of the applicable legislation shall prevail.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>MIOBUK Domande Frequenti Ordini &amp; Acquisti Come posso acquistare un MIOBUK?&#9662; Puoi acquistare i prodotti MIOBUK direttamente da questo sito, seguendo la procedura di acquisto e completando il pagamento. Ove disponibile puoi ordinare creando un account oppure proseguendo come ospite. Posso acquistare senza creare un account?&#9662; S\u00ec. Ove disponibile puoi effettuare un ordine anche senza [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Domande Frequenti - MIOBUK<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Domande Frequenti - MIOBUK\" \/>\n<meta property=\"og:description\" content=\"MIOBUK Domande Frequenti Ordini &amp; Acquisti Come posso acquistare un MIOBUK?&#9662; Puoi acquistare i prodotti MIOBUK direttamente da questo sito, seguendo la procedura di acquisto e completando il pagamento. Ove disponibile puoi ordinare creando un account oppure proseguendo come ospite. Posso acquistare senza creare un account?&#9662; S\u00ec. 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Ove disponibile puoi ordinare creando un account oppure proseguendo come ospite. Posso acquistare senza creare un account?&#9662; S\u00ec. 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